Privacy Policy

1. What we collect

• Email address — for order confirmation and delivery updates
• Name, address and phone number — to ship your order
• The photo you upload — to generate the preview and make the figure
• The generated preview image
• Order contents, amount and payment status
• Access logs and IP address — to prevent abuse
• Page-view records (pages visited, referring site, approximate country or region, device and browser type) — to measure how the site is used. We do not store the IP address itself, and the visitor identifier changes every day, so individuals cannot be tracked across days. Records are deleted automatically after about 13 months

2. Why we use it

• To make and ship your order
• To remake your figure or provide after-sales support
• To confirm your order and contact you about it
• To answer your enquiries
• To detect and prevent abuse
• To improve the service, using aggregate statistics that do not identify individuals

3. How we handle your photo (important)

We use your photo only to make your figure, remake it if needed, and provide after-sales support.

We do not use your photo to train AI models, and we do not sell or share it with third parties.

We keep uploaded photos and generated previews so we can remake a figure or answer questions about your order. They are stored in Japan (Tokyo); photos sit in a private, access-restricted area that only authorised FigMee staff can view.

If you would like yours deleted, contact us. Once we have confirmed it is you, we will delete it promptly.

Previews that users previously agreed to publish in the public gallery (never the original photos) may continue to be shown in the public gallery on this site and posted on our official social media accounts (X, YouTube, TikTok). We no longer accept new gallery submissions. To have a work taken down, please contact us.

4. Processors and disclosure

We do not disclose personal information to third parties without your consent, except where required by law.

We do use the following processors to run the service. Each is bound by an appropriate contract and supervised by us.

• An image-generation AI provider — to create previews. Your uploaded photo is sent to them, and their servers are located outside Japan.
• A payment processor — for card payments. We never hold your card number.
• An email delivery provider — for order and shipping notifications.
• An online chat support provider (Crisp, France) — to answer your enquiries via chat. Conversation content is stored on their servers.
• A shipping carrier — to deliver your order.
• A cloud infrastructure provider — to store data. Our servers and object storage are located in Japan (Tokyo).

5. Transfer outside Japan

As stated above, generating a preview sends your uploaded photo to servers located outside Japan.

By using the service you consent to that transfer.

6. Cookies and local storage

We use cookies and browser local storage to remember your language and to keep your cart. To save you re-typing, the contact and shipping details you enter at checkout may also be kept in your browser's local storage — they stay on your device and disappear when you clear browser data.

These are necessary for the service to work. We do not use them for advertising or tracking.

Our own site statistics use no cookies and never store your IP address itself (see section 2).

To see which channels lead to orders, your browser's local storage also remembers, for up to 30 days, which website or link brought you to us (for example Pinterest or a search engine). Only the name of that website and the link's campaign label are kept; when you place an order, this is sent with it.

In addition, this service uses Google Analytics (Google LLC) and Microsoft Clarity (Microsoft Corporation) to measure traffic. Both set cookies to collect visit records (pages viewed, referrer, device and browser type); Microsoft Clarity also records how pages are used, such as clicks, scrolling and mouse movement, and can replay these as anonymised session recordings and heatmaps; text you type into forms is masked and not recorded. That data is handled by each provider under its own privacy policy, and we never pass them information that identifies you personally.

When an order is paid or refunded, our server also reports the order number, amount and product types to Google Analytics so sales are counted even if you close the payment page; your name, email and address are not sent.

After you pay for an order, we show a Google Customer Reviews (Google LLC) box asking whether you would like to take part. To show this box, we provide Google with your order number, email address, delivery country and estimated delivery date. Google emails you a short survey after your order arrives only if you agree; if you do not, Google will not email you.

If you would rather not be measured, you can refuse cookies in your browser, use Google's opt-out add-on (https://tools.google.com/dlpage/gaoptout), or see Microsoft's privacy statement (https://privacy.microsoft.com/privacystatement).

The chat support feature (Crisp) also sets cookies to keep the conversation going.

7. Security measures

• All traffic is encrypted with TLS.
• Access to personal information is limited to the minimum number of staff.
• Exif metadata, including location, is stripped from uploaded photos.

8. Access, correction and deletion

You may ask us to disclose, correct, suspend the use of, or delete the personal information we hold about you.

Write to support@figmee.com. We will verify your identity and respond promptly.

9. Contact

VICTORY VIBE LIMITED — Data Protection

Email: support@figmee.com

10. Changes to this policy

We may update this policy as the law or the service changes. We will announce significant changes within the service.