Shipping & Returns
Last updated: 10 October 2026
How delivery, cancellation and problems with a made-to-order FigMee figure are handled.
Production and delivery
Each figure is made after you order. Delivery normally takes around 3–4 weeks from payment, including production and shipping. Available destinations and shipping charges are shown at checkout before payment. We will contact you if a substantial delay occurs.
Cancellation and change of mind
Email support@figmee.com with your order number if you need to cancel. Cancellation is possible before production begins. Once production has begun, we generally cannot accept a change-of-mind cancellation, return or exchange for a personalized item.
Damaged, incorrect or defective items
If your figure arrives damaged, soiled or materially different from what you ordered through our fault, email support@figmee.com with your order number and photos, ideally within 7 days of delivery. We will review the issue and replace the item or refund you when confirmed, covering the related return shipping where we are at fault.
Your consumer rights
Nothing on this page limits rights or remedies that cannot be excluded under the laws that apply to your purchase. See our Terms of Service and Privacy Policy for the full service and data-handling information.