What if my figure arrives damaged or wrong?
Short answer
Email support@figmee.com with your order number and photos, ideally within 7 days of delivery. Once confirmed, we replace it or refund you, and cover return shipping when we're at fault.
What to send
- Your order number
- Photos of the item and the damage, plus the outer packaging if it was crushed
- A short description of the problem
Keep the packaging until the issue is resolved.
What counts as a problem
An item that is broken, soiled, or materially different from what you ordered through our fault — for example the wrong design or size.
What doesn't
Your figure is made from the AI preview you chose, so small differences from your original photo are normal. If you're unsure, write to us anyway and we'll take a look.
See also cancellations and returns.
Still have a question? Contact us
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